Spring Footwear Corp. is a leader in innovative and stylish footwear, dedicated to delivering exceptional products and outstanding service to our customers. We are seeking a detail-oriented and proactive Key Account Coordinator to join our dynamic team!

This role is instrumental in managing key accounts while collaborating closely with sales, production, customer service, and logistics teams to ensure seamless order processing according to customer compliance requirements and logistics coordination.

If you thrive in a fast-paced environment, have a passion for customer service, and excel in operational efficiency, this opportunity is for you!

What You’ll Do:

• Serve as the primary internal contact for key accounts, sales, production, and logistics to ensure smooth order processing, tracking, and compliance with customer’s requirements.
• Review and process customer purchase orders (POs), preparing them for production and factory execution.
• Manage order execution, including entry, inventory tracking, customer communication, and issue resolution.
• Handle sample requests, coordinating with product development to ensure timely follow-ups.
• Maintain and update system data, including UPC catalogs, QRS catalogs, and item/account details.
• Oversee EDI and non-EDI orders, ensuring full compliance with customer-specific guidelines and regulations.
• Produce and manage shoebox and master cartons UCC 128 labels, ensuring accuracy and compliance with retailer requirements.
• Coordinate logistics, including special ticketing, import/export processes, bulk returns, and pick-up scheduling.
• Monitor performance metrics, track shipments, and resolve discrepancies to ensure on-time delivery.
• Build strong relationships with buyers and assistant buyers to drive reorder sales and identify growth opportunities.
• Manage chargebacks, conducting research, negotiation, and resolution to minimize financial impact.

What You Bring:

• Experience with EDI systems, UPC compliance, QRS catalog management, and routing guides.
• Strong Excel proficiency and familiarity with online order management systems.
• Ability to thrive in a fast-paced, results-driven environment.
• Excellent organizational, multitasking, and problem-solving skills.
• Strong written and verbal communication skills to collaborate with internal and external teams.
• High sense of urgency and a proactive approach to resolving challenges.
• Prior experience in account coordination, logistics, or B2B customer service preferred.

Why Join Us?

• Competitive salary and benefits package
• Company paid Holidays and Paid Time-Off
• Career growth opportunities in a thriving company
• A collaborative and supportive team environment
• Work with leading footwear brands and key retail accounts

Ready to make an impact? Apply now!